hi baji Privacy Policy

This privacy policy applies to all users of the hi baji platform. When you open an account on hi baji, use our services, or visit our website, you are considered to have accepted the terms of this policy.

hi baji is committed to creating a safe and transparent online entertainment environment for users in Bangladesh. We believe your personal information is your asset and deserves proper protection. In this policy, we present our data management practices with full transparency.

Our Terms and Conditions set out the overall terms for using the platform in detail, and should be read together with this privacy policy.

hi baji collects various types of information, which fall into two main categories: information you provide directly and information collected automatically.

2.1 Information You Provide Directly

During account registration and use of our services, we collect the following information:

• Full name and date of birth (for age verification — confirming 21+ age)
• Email address and mobile number
• National ID card or passport number (for KYC verification)
• Bank account details, bKash, Nagad, Rocket, or Upay number (for transactions)
• Residential address
• Any information provided when you contact us

2.2 Information Collected Automatically

When you use the hi baji website or app, the following technical information is recorded automatically:

• IP address and device type
• Browser version and operating system
• Date, time, and session duration of platform access
• Which pages you visited and how long you spent on them
• Information obtained from cookies and similar tracking technologies
• Gaming and betting activity logs

2.3 Information Received from Third Parties

For the purposes of identity verification and fraud prevention, we may in some cases collect information from trusted third-party verification services. In such cases, the provider's own privacy policy will also apply.

hi baji uses collected information only for lawful and specific purposes. We do not sell your personal information to third parties under any circumstances.

3.1 Account Management and Service Delivery

• Processing account registration and identity verification
• Processing deposit and withdrawal transactions (bKash, Nagad, Rocket, Upay, and bank transfer)
• Providing bonuses and promotional offers
• Managing gaming and betting activities

3.2 Security and Legal Compliance

• Preventing fraud, money laundering, and other illegal activities
• Verifying user age (21+ age requirement)
• Meeting applicable legal and regulatory obligations
• Maintaining records for dispute resolution and auditing

3.3 Service Improvement

• Technical improvements to the platform and bug fixes
• Analyzing user experience and personalization
• Testing and launching new features

3.4 Communication

• Sending important notifications related to your account
• Providing customer support via live chat and email
• Sending promotional information with your consent

hi baji keeps your personal information as confidential as possible. However, in certain specific situations, limited sharing of information may be necessary.

4.1 Service Provider Partners

We work with trusted third parties to provide services such as payment processing, technical infrastructure management, and identity verification. These partners are given only limited access to the information needed for their specific tasks and are bound by confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to comply with court orders, lawful requests from government authorities, or applicable law. In such cases, we will disclose information in as narrow a scope as possible.

4.3 Business Changes

In the event of a company merger, acquisition, or asset transfer, user information may be transferred to new ownership. However, the terms of this policy will continue to apply.

4.4 What We Do Not Do

• We do not sell your information to advertisers or data brokers
• We do not share information with unrelated third parties without your permission
• We do not use information for purposes you have not consented to

When you access the hi baji website, cookies and similar technologies are used. These are small data files stored in your browser that help the platform function more effectively.

5.1 Types of Cookies

• Essential Cookies: Keep login sessions active and retain security tokens — the site cannot function properly without these.
• Functionality Cookies: Remember your preferences such as language and display settings.
• Analytics Cookies: Collect information to understand site traffic and usage patterns — all data is anonymous.

5.2 Cookie Controls

You can disable or delete cookies by changing your browser settings. However, disabling essential cookies may cause some services to not function properly.

hi baji uses industry-standard security technologies to keep your information safe. Our main steps for data security are listed below.

6.1 Technical Security

• All data transmission secured through SSL (Secure Sockets Layer) encryption
• AES-256 encryption used for stored data
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-factor verification (OTP) facility

6.2 Organizational Security

• Only authorized staff may access sensitive information
• All staff receive regular training on data protection
• Rapid response plan prepared for data breach incidents

hi baji does not retain any information indefinitely. A specific retention period is set for each type of information.

7.1 Retention Policy

• Active account data: retained for as long as the account remains active
• Financial transaction records: retained for the period required by legal and regulatory requirements
• Gaming logs: retained for the period needed for auditing and dispute resolution
• Marketing communications: until you withdraw your consent

7.2 After Account Closure

Even after an account is closed, some information may be retained for a specified period for legal obligations, fraud prevention, and auditing purposes. Beyond that, information is securely deleted.

hi baji gives users the right to maintain the greatest possible control over their own information. Your main rights are described below.

8.1 Right to Access Information

You may request at any time to know what information we hold about you. We will send a detailed information summary within the specified timeframe.

8.2 Right to Correct Information

If your account contains incorrect or outdated information, you may request that it be corrected or updated. Some information can be changed directly in account settings; for other cases, you will need to contact the support team.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Opt Out of Marketing Communications

If you do not wish to receive promotional emails or other marketing messages, you may opt out at any time. This can be done through account settings or by informing the support team.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team. Our 24/7 live chat and email service is available in both Bengali and English. For answers to more general questions, you can read our Frequently Asked Questions.

All services of hi baji are for persons aged 21 or above only. We do not knowingly collect any personal information from minors, nor do we allow them to open accounts.

Age is verified at the time of registration and subsequently confirmed through identity documents during the KYC process. If a minor has registered, the relevant account will be closed and the collected information will be deleted.

Our detailed policy on the protection of minors can be found on the Responsible Gaming page.

hi baji may review and update this privacy policy from time to time. Updates may be needed if the scope of services expands, new technologies are introduced, or legal changes occur.

10.1 Notification of Changes

If there are important changes, we will post a clear notice on the website and inform you via your registered email. The date of the change will be noted at the top of the page.

10.2 What You Should Do

We recommend that you read this policy from time to time. If you continue using the service after a change, you will be considered to have accepted the new policy. If you object to any change, you may request to close your account.

If you have any questions, comments, or complaints about this privacy policy, please get in touch with us. Our dedicated support team is always here for you.

To learn more about hi baji's overall operations and values, visit our About Us page.